Medical Updates & Visitation
We are happy to provide you with updates by phone, text or email. We prefer that there is only one designated contact person, but if there is a second individual please ensure our client care team is made aware of it. If you are calling in for updates, you will likely be speaking to the nurse that has been assigned to your pet. Please note that as a 24-Hour Hospital, there are a few shift rotations that occur throughout the day which is typically a very busy time. During staff rotations, we communicate with one another of all the status and treatment updates of every patient. If you call, please keep in my mind that you may need to leave a voicemail for our team to follow up with you. We always strive to keep owners at ease and up-to-date on progress the best we can, and as quickly as possible.
We understand your desire to be able to spend time with your pet while they are in the hospital. Unfortunately, due to current renovations and COVID-19 mandated restrictions, we are unable to facilitate patient visits unless deemed necessary due to severity of illness.
Any visits immediately after surgeries are discouraged. Clients are not permitted to stay ‘overnight’ in our hospital and all visits should be kept to 30 minutes or less. Visitation of infectious animals will be handled on a case by case basis.