403.457.0911

Medical Updates & Visitation

We are happy to provide you with updates by phone, text or email. We prefer that there is only one designated contact person, but if there is a second individual please ensure our client care team is made aware of it. If you are calling in for updates, you will likely be speaking to the nurse that has been assigned to your pet. Please note that as a 24-Hour Hospital, there are a few shift rotations that occur throughout the day which is typically a very busy time. During staff rotations, we communicate with one another of all the status and treatment updates of every patient. If you call, please keep in my mind that you may need to leave a voicemail for our team to follow up with you. We always strive to keep owners at ease and up-to-date on progress the best we can, and as quickly as possible. 

We understand your desire to be able to spend time with your pet while they are in the hospital. Unfortunately, due to current renovations and COVID-19 mandated restrictions, we are unable to facilitate patient visits unless deemed necessary due to severity of illness. 

Any visits immediately after surgeries are discouraged. Clients are not permitted to stay ‘overnight’ in our hospital and all visits should be kept to 30 minutes or less. Visitation of infectious animals will be handled on a case by case basis.

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Last updated: November 26, 2021

NOTICE: OUR HOURS OF OPERATION HAVE TEMPORARILY CHANGED UNTIL FURTHER NOTICE.

OUR EMERGENCY CARE SERVICES ARE AVAILABLE:

SUNDAY to WEDNESDAY
: 24- HOUR
**Please note, there is no 24-hours urgent care services Thursday to Saturday at this time**

OUR PRIMARY CARE HOURS ARE AVAILABLE BY APPOINTMENT OR WALK-IN :
MONDAY TO SATURDAY: 9:00 AM - 5:00 PM.(Last patient intake at 3:30pm)
***1 client per pet is allowed into the appointment. Exceptions made for after-care owners.***

Our #1 concern is keeping both you and your pets safe. We are following the AHS Guidelines to keep you safe. Please keep 6 kitties apart, mask up, and sanitize when entering our premises.

We are working hard to serve you better and improve our practice. We sincerely appreciate your patience, kindness, and understanding during this time while we battle the COVID-19 Pandemic, in addition to our hospital renovations, and staff shortages.

For urgent medical help outside of our hours, please contact:

1. Fish Creek Hospital - (403) 873-1700
2. Western Veterinary Specialists & Emergency Centre - (403) 770 -1340
3. VCA Canada CARE Centre - (403) 520-8387
4. Southern Alberta Veterinary Emergency - (403) 995-3270

For non- urgent care outside of our hours, please contact:

1. Edgemont Veterinary Clinic - (403) 239-4657
2. Airdrie Animal Clinic - (403) 948-3619