We are happy to provide you with updates by phone, text or email. We prefer that there is only one designated contact person, but if there is a second individual please ensure our client care team is made aware of it. If you are calling in for updates, you will likely be speaking to the nurse that has been assigned to your pet. During staff rotations, we communicate with one another about all the status and treatment updates of every patient. If you call, please keep in my mind that you may need to leave a voicemail for our team to follow up with you. We always strive to keep owners at ease and up-to-date on the progress the best we can, and as quickly as possible.
Our caring team of professionals, who are also pet owners, understand your desire to be able to stay by your pet’s side when they are not feeling well, we will do our best to keep you up to date and informed on your pet’s condition, unfortunately, there may be times when you will be required to wait in an exam room, or the lobby or even the comfort of your home if it is nearby. We ask for your patience and understanding during your pet’s visit.
Any visits immediately after surgeries are discouraged. Clients are not permitted to stay ‘overnight’ in our hospital and all visits should be kept to 30 minutes or less. Visitation of infectious animals will be handled on a case-by-case basis.